FAQs

Got a question? The answer could be here... but if not, feel free to send me a message via the Contact page.

 

CAN I PAY IN INSTALMENTS?

Absolutely! A £50 minimum deposit will secure any piece and I'm always happy to discuss a payment plan that will suit you. Most people opt for a 30% deposit followed by a further two or three monthly payments to make up the balance - there's no additional fee or added interest. Please note I do not accept returns on these items. Just drop me a line to discuss.

HOW MUCH IS SHIPPING?

Free! Whatever you buy or wherever you are in the world, there is no charge for shipping. You are responsible for any customs and import taxes. Please see below re EU and Northern Ireland.

HOW WILL MY ITEM BE SHIPPED?

All UK packages over £150 are sent via Royal Mail Special Delivery, which is a next-day signed-for service. Please note, items will not always be shipped or leave the post office on the day they are purchased so it may be a couple of (working) days before they arrive with you. If your order is particularly urgent let me know and I'll always do my best to get it out ASAP!

UK purchases under £150 will be sent via Royal Mail Tracked 48.

International friends, your items will be sent via a tracked (and usually signed for) service and you will have a tracking number to follow your parcel. However, please read below...

EU and Northern Ireland I’m very sad to say I will no longer be able to ship items less than 100 years old to addresses in the EU and Northern Ireland because of the new General Product Safety Regulation (GPSR) which comes into force in December 2024. Like many small businesses, the hugely increased red tape and associated financial implications just make it impossible. I’m hoping this is only temporary and there will be a way forward but for the moment this is where we are :(

Pieces listed as Antique, Georgian, Victorian, Edwardian, 19th Century, Austro Hungarian are exempt and I will be able to ship those to the EU and Northern Ireland.

I will not be able to post pieces listed as Vintage, or items less than 100 years old, to the EU and Northern Ireland.

If you’re at all unsure, please do drop me a line to check before you buy. 

HOW WILL MY ITEM BE PACKAGED?

All items are discreetly shipped in unmarked packaging. Unless your purchase comes with its own vintage/antique box, it will be tissue wrapped in a new presentation box, tied with ribbon and well packaged for its journey. 

CAN YOU ARRANGE ALTERATIONS?

I can usually arrange alterations, such as converting from screw back earrings to posts, for a small fee. Contact me with the details of what you'd like and we can chat.

DO YOU ACCEPT RETURNS?

I am happy to accept returns for any reason if you let me know within 14 days of receiving your item and ship it back via a tracked service and in the same condition you received it. Damaged, broken or altered items will not be accepted for a refund. Unless an item is faulty return postage costs are payable by the returner.